HELP / FAQs

You can return or exchange items within 14 days of receipt. The goods must be in perfect, unworn condition and in their original packaging (including gift wrapping).

Here's how the return process works:

1. Write an email to support@lunario.ch

- Provide your order number and the items you wish to return or exchange.

- If there is a problem with the product, please include photos and a brief description.

2. We will review your request and send you all further steps for the return.

3. After receiving and inspecting your return, a full refund will be issued to your original payment method.

Please note that refunds may take 2-7 business days.

Important instructions:

• Return shipping costs are the responsibility of the customer.
  
• Gifts, promotional items, surprise products and free gifts are excluded from the right of return.
  
• Special return conditions apply to bundles or "Buy 2 - get 1 free" promotions.
  
• Approved returns always result in a full refund to the original payment method.

Orders are usually processed on the next working day.

If you wish to make a change or cancellation, please contact us as soon as possible at support@lunario.ch .

Once your order has been shipped, unfortunately no changes or cancellations can be made.

Should you not wish to keep an item, you can of course return it within 14 days of receipt (see return policy).

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

All packages are shipped via Swiss Post.

You can track the current status of your delivery at any time directly on our order page. view.

There you simply enter your order number or tracking number to see the shipping progress.

Normally, you will receive a confirmation email with all the details immediately after placing your order.

If you haven't received an email, please check your spam or advertising folder first.

If you still can't find a message there, please contact us at support@lunario.ch .

Please provide your full name and, if available, your order number so that we can quickly find your order and resend the confirmation.

We are sorry that your order arrived damaged.

Please send us an email to support@lunario.ch within 3 days of receipt with the following information:

• Order number
  
• Photos of the damaged packaging and the affected item
  
• A brief description of the damage
  

Our team will review the case immediately and offer you a suitable solution – usually a replacement or a full refund , depending on the situation.

If you are not at home when your package is delivered, Swiss Post will usually take it to the nearest collection point.

You will then receive a notification card or an email with all the information for collection.

The package usually remains at the collection point for 7 days.

If it is not picked up within this time, it will automatically be returned to us.

In this case, we will contact you via email to discuss reshipment or a refund.

If an order is returned to us as undeliverable (e.g. due to incorrect address or uncollected package), we will inform you by email.

You can then choose:

• We will resend your package – in this case, you will have to pay the additional shipping costs.
  
• Or we will issue a full refund to your original payment method.
  

Please always check your address and contact details when completing your order to avoid delays or returns.

All orders are shipped from Switzerland.

We usually process orders within 1-3 working days so that your package arrives as quickly as possible.

Delivery within Switzerland usually takes 3-5 working days.

Once your package has been shipped, you will receive a shipping confirmation with a tracking number via email so that you can track the status of your delivery at any time.

Please note that in rare cases, unforeseen delays may occur due to the postal service or external factors.

Lunario currently only delivers within Switzerland.🇨🇭

All orders are shipped directly from Switzerland to ensure fast delivery and short transport routes.

We are working on enabling international orders in the future - until then, our shipping service is exclusively available for customers with a Swiss delivery address.

Shipping within Switzerland is free at Lunario – regardless of the order value. 🇨🇭

All orders are shipped from Switzerland and are usually delivered within 3-5 working days.

After shipment, you will automatically receive an email with your tracking number to track the status of your package.

We're doing everything we can to ensure your order arrives as quickly as possible.

Delivery usually takes place within 3-5 working days after dispatch.

Nevertheless, delays can occur in rare cases – for example, due to high parcel volumes, holidays, or unforeseen circumstances at the Swiss Post.

Should your delivery be significantly delayed, please contact us at support@lunario.ch with your order number.

Our team will check the status of your package and help you find a solution quickly.

We offer a 1-year guarantee on all Lunario jewelry from the date of purchase.

This warranty covers manufacturing defects, material or workmanship defects, and transport damage.

Should a problem occur within this period, please send us an email to support@lunario.ch with:

• your order number
  
• a description of the damage
  
• and clear photos of the affected piece of jewelry.

Our team will carefully review your case and offer you a suitable solution – usually a replacement or a full refund.

The Lunario warranty covers all manufacturing and material defects that are not caused by normal use.

This includes in particular:

• Production defects (e.g. faulty solder joints or coatings)
  
• Material changes that go beyond normal wear and tear
  
• Transport damage that occurred during delivery

In these cases, we offer you a free repair, a replacement, or a full refund – depending on the situation and product availability.

If your piece of jewelry is damaged or defective, please contact us by email at support@lunario.ch .

To ensure we can process your request quickly, please add the following:

• Order number
  
• Description of the defect
  
• Photos where the damage is clearly visible

Our team will carefully review your case and inform you about the next steps.

Depending on the situation, we offer you a repair, a replacement, or a full refund.

Once we have reviewed your case, we will decide on the best solution together with you.

In most cases, the jewelry will be replaced free of charge, especially if the same item is still available.

If the item is no longer in stock, we will offer you an equivalent alternative or a full refund.

For minor defects that are easy to fix, a repair can also be carried out – of course without any additional costs for you.

Our promotions are time-limited and are automatically applied directly in the shopping cart.

The following applies to the "Buy 2 - get 1 free" promotion:

If you add three items to your shopping cart, the cheapest item is automatically free.

Please note:

• This offer applies only to selected products, while stocks last.
  
• Returns or partial returns of such promotional orders will be charged according to the promotional terms and conditions.
  
  For example, if you return a product from a "Buy 2 - get 1 free" set, the refund amount will be calculated proportionally (80%).
  
• Surprise products or free items from promotions are excluded from the right of return.

You can always find all current promotions on the homepage or in the respective product descriptions.

Yes - every order at Lunario is lovingly packaged and comes in our signature gift box, which is already included in the price. ✨

Our packaging is part of the Lunario experience and is made from high-quality, sustainable materials.

Depending on the collection, it contains additional thematic details such as maps, fabric inserts, or planet-specific elements.

This makes every piece of jewelry perfect as a gift - without any additional effort or extra cost.

Yes - you can order any product directly from Lunario as a gift. ✨

Our jewelry is automatically packaged in an elegant gift box, which is perfect for giving as a gift.

If you wish, you can specify a different delivery address at checkout so that the gift is sent directly to the recipient.

In this case, the invoice will not be included in the package, but will only be sent to you by email.

This is an easy way to make someone happy - stylish and uncomplicated.

You can find detailed instructions on our ring size chart page. 💫

There we will show you two simple methods to determine your perfect ring size:

1. Measure your finger: You can easily determine the circumference of your finger using a thread or strip of paper.

2. Measuring the ring: If you already have a suitable ring, you can measure the inner diameter and compare it with our table.

Both methods are easy to implement and will help you find your exact Lunario ring size before you order.